At Unicure India, customer satisfaction is important to us. Please review our return and refund guidelines before placing an order.

1. Eligible Return Cases

Customers may request a return, replacement or refund in the following situations:

• The product received is damaged.

• The wrong product has been delivered.

• The product is defective or unusable upon arrival.

• The product is missing from the delivered package.

All requests will be reviewed based on the nature of the issue and applicable consumer protection laws.

2. Return Request Timeline

Please report any damaged, incorrect or defective product within 48 hours of delivery.

Contact our support team with:

• Order number.

• Product name.

• Description of the issue.

• Clear photographs of the product and packaging.

Unboxing videos may help us investigate a claim but will not be the sole basis for denying a valid consumer claim.

3. Non-Returnable Products

For hygiene, safety and product integrity reasons, opened, used, tampered or improperly stored consumable and personal-care products may not be eligible for return, except where the product is defective, damaged, incorrect or otherwise covered by applicable law.

Products specifically marked as non-returnable will be identified on their product pages.

4. Return Approval

Once your request is received, our team will review the information and communicate the next steps.

Approved returns may require the product to be collected or shipped back, depending on the circumstances.

5. Refund Process

Once a refund is approved, it will be initiated through the original payment method wherever possible.

Refund processing generally takes 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

7. Return Shipping Charges

If the return is due to a damaged, defective, incorrect or wrongly supplied product, Unicure India will arrange or bear the reasonable return shipping cost.

For other approved returns, shipping costs will be communicated before the return is arranged.

8. Refund Delays

If an approved refund has not been received within the expected period, please contact our customer support team with your order details.

9. Contact Us

Unicure India

Email: unicureindia123@gmail.com

Phone: 9930227180 / 9702970342

Address: PLOT NO.- 88, New Shivdarshan Building, 17/6, opposite Hanuman Mandir, Sanpada East, Sector-04, Sanpada, Navi Mumbai, Maharashtra 400705.

Website: https://unicureindia.co.in/